SHIPPING + DELIVERY
Order processing times are separate from the shipping times at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Because we rely on couriers and the postal service to fulfill our deliveries, there could be some delays leading up to the festive period due to high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
You can skip the shipping fees with free local pickup at our premises in Mill Hill. After placing your order and selecting collection at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our pickup hours are 09:30 to 16:30 on Mondays to Fridays. Please have your order confirmation email with you when you come.
We do not offer international shipping for orders placed through the shop. If you have an international shipping requirement for a bulk order, please get in touch with us and we will facilitate this.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.
In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Return + Exchange Policy
If you’re dissatisfied with a product in any way, please let us know by sending an email to . We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Because we work with food and other perishable products, we do not offer returns nor exchanges.